Sir Run Run Shaw Hospital
3 East Qingchun Road, named for the Hong Kong media mogul who funded its construction, SRRSH is one of the best hospitals in the city. VIP medical service can be purchased for ¥100, which includes an English-speaking nurse attendant and expedited service. Phone +86-571-86006613. (http://www.srrsh.com/english/)
maps
Buy maps near the Train Station or Bus Station from street vendors or stalls when you arrive. Price is often marked on the maps themselves, if you are wondering how much to pay under ¥10. Street-bought maps are usually written in simplified Chinese with no pinyin. You can find pinyin maps at foreign language bookstores and magazine stalls near the West Lake. The main foreign language bookstore in Yan An Road has a reasonable selection of maps as well as travel books.
There is a useful 'what's on' magazine called More Hangzhou (http://www.morehangzhou.com) that has a good pull-out map in Chinese and English. The magazine is free and can be found in many hotels and bars.
talk
The local Hangzhou dialect is part of the Wu family of Chinese dialects, and is not mutually intelligible with Mandarin or any other groups of Chinese dialects. However, as with most places in China, most locals will be bilingual in the local dialect and Mandarin, and you wouldn't have any problems speaking Mandarin unless you are talking to the elderly.
English is not widely spoken, though the more expensive hotels will likely have staff who speak at least basic English. Be sure to have the names of your destinations written in Chinese to show taxi drivers so they can take you to where you want to go.